Sensors Quality Management Inc. (SQM) - Driver Training Accreditation Program - Privacy Policy

Sensors Quality Management Inc. (SQM) Privacy Statement:

At Sensors Quality Management Inc. (also known as SQM), the privacy and protection of your personal information is of paramount importance. We do not share, sell, provide, lend or otherwise transmit personal data to anyone or any group outside of our organization, except for the City of Toronto or other organizations directly involved in the Vehicle for Hire Driver Training Program.

All pages on the Driver Training Accreditation Program public website are free to navigate without the requirement to provide any personal information. The web hosting systems used by SQM do collect and retain a log of the domains that visited our website, however, this information is only used for security purposes. Logs are never used for any marketing, advertising, or purposes other than the maintenance of a secure system.

Use of Cookies:

A cookie is a small file that a website or service provider transfers to your computer when you access that system using a web browser. This file then permits the site or service provider to recognize you and even capture and/or retain certain attribute type information.

On the public non password protected side of our website, we do not use cookies.

On our password protected, private side of our websites, we do use cookies. These are used to enhance the user experience or as a convenience (i.e. the setting of language preferences. Once the language has been set, the cookie helps by recognizing that setting on subsequent visits.).

Personal Data:

The personal data that we collect is done so for the sole purposes of being able to provide the best relationship possible between SQM and our registered users. This information is only collected through the process of registering for our Driver Training Accreditation Program. Some of the information we collect will be identified as required fields and is part of our contractual relationship, while other personal details can be provided on a voluntary basis. The collected information helps us to:

• send emails, place phone calls, or otherwise communicate with our registered users
• send passing scores to the City of Toronto
• avoid the need to unnecessarily reach out to registered users
•  improve on the website experience
• continuously improve on our customer support.
• create a personalized experience tailored to our customers

When signing up, each individual is required to review and sign the legal agreement, which in part, includes that registered users accept that email messages (to inform or follow up) are an expectation of the relationship. As such, there is no opt out option which allows individuals to remain an active customer of the organization, yet not receive email, phone or other communication from SQM. Should an individual require that email, phone or other attempts to communicate be suspended by SQM, then the customer account will be deleted.

Why is it necessary for us to collect information?

Your information is used for the sole purposes of being able to fulfill the relationship established with you. Our role is to provide an online Vehicle for Hire Driver Training Program / Course and communicate the results to the City of Toronto and their partner organizations. Through the customized SQM system, only authorized SQM individuals have access to your personal information. Your personal information is used to:

• Contact you concerning the training program or your results
• Administer the agreement we have entered into with each of our customers
• To maintain records of performance
• To provide feedback and possible corrective action
• Manage the process on your behalf when personal data is required to be shared with the City of Toronto or other authorized third parties on their behalf
• Prevent fraud
• Ensure that each customer is adhering to company rules, policies and procedures.
• Enable SQM to handle any possible legal matters associated with the relationship.

Who owns and controls these systems?

From the very start of this organization, SQM has retained 100% ownership and control over all hardware, operating systems, software, databases and data. We do not use third party organizations for any of our data systems.

Links to the Third Party:

From time to time, SQM will link our customers to third party systems. These links will appear on both our public pages and the password protected area of the website, customers use to access their training program. These third party websites could include government, security, support, social media, client, or otherwise. We provide these links only for support purposes.

While SQM makes every effort to ensure that any link setup is in the best interest of both SQM and the user, SQM takes no responsibility for the content, security, data collection processes, or activities of these linked sites.

As the integrity of the SQM systems and the experiences of any of our authorized users is important to us, we encourage users to report any concerns to our Chief Data Officer.

Where personal data information is concerned, SQM does NOT share personal information with any third-party individuals or organizations. There is one exception to this which relates to the sending passing scores to the City of Toronto or their partner organizations, as part of the Vehicle for Hire licensing process.

Secure Data:

SQM uses a variety of software, hardware, and procedures to protect data from unauthorized use.

All data of a personal nature is collected first during the registration process, then further updated upon the first website visit during the sign up process. This personal data which is stored within our system is built on a highly respected, password protected, encrypted software system which is owned and managed by SQM. This data is cloned across a family of identical servers which reside behind a firewall and housed in a secure setting. A replication process between the servers ensures that all systems are fully updated, allowing for limited downtime even for unexpected maintenance, with no loss of data.
SQM staff, including managers, customer support, and our technical team access the data using password protected computers and unique user IDs. Any data which is added, removed, modified or accessed by staff is logged. All desktops are consistently reviewed by SQM technical staff, updated, and equipped with anti-virus protection, desktop passwords, as well as software user passwords which are access level controlled.
SQM has in place procedures to deal with any suspected data security breach.

No third party individuals, technicians, or organizations are ever provided with access to personal data unless required by the City of Toronto as part of the Vehicle for Hire Training Program.

No personal data is stored in paper form.

In the rare occasion that any personal data be printed, it is shredded before disposal.

Exceptions:

In life we start to realize that for every rule or guideline, that there are often exceptions to the rule and that holds true with our SQM's Privacy Policy.

SQM will continue to uphold the privacy policy as outlined, however, there are circumstances with which SQM may be required to disclose your personal information without your personal consent. As an SQM policy, the release of this personal information will only occur under the following conditions:

The party requesting the information does so in writing.

The request is carefully reviewed by the Chief Data Officer and that it meets with one or more of the following criteria:

• SQM has reasonable grounds to believe that the information could be useful in the prevention or apprehension of an individual involved in a federal, provincial or foreign investigation or breaking of law.
• Regarding an event of an emergency nature which presents the threat of an individual's life, health or security
• When it involves a witness statement and the use is necessary to access, process or settle an insurance claim.
• When it involves the protection of the rights or property belonging to SQM
• When the circumstances involve the protection, health, or security of any SQM staff, managers, employees, independent contractors, or users of the services provided by SQM, clients, or the public in general.
• When it involves any tax authorities and their investigation regarding any monies paid by SQM.
• When required to comply with a warrant, court order, subpoena, or other body with appropriate jurisdiction to enforce.
• When the legal council for SQM is consulted in a mattered related to your personal data.

How long does SQM hold onto your personal information?

SQM will hold your personal information and update as necessary, indefinitely.

Should your account be deactivated or the relationship be terminated, SQM will generally hold onto your personal data for seven (7) years from date of inactivation. This allows us to maintain history on previous test results, user performance, records of payments, and be available for possible legal challenges.

Personal information which is no longer required will be permanently erased from our technical systems or destroyed in an effective but secure process. It may be necessary to involve a third party in the process of destroying or erasing personal data.

In some circumstances, it may become necessary to retain data, reports or other information beyond the period identified above. Should this be required, under these circumstances, SQM may anonymise any personal information contained within so that it no longer permits identification.

Rights Associated with Your Personal Information:

It is important that any personal information held by SQM is accurate and up-to-date. As we provide options to do this, we ask that individuals keep their Driver Training Accreditation Program accounts updated by checking the account periodically or when details on your personal account should change

Subject to certain conditions or circumstances, field force team members do have the following statutory rights. The right to:

• Request access to your personal information.
• Request that the user account holding your personal information be inactivated
• Request that the user account holding your personal information be reactivated
• Request that the user account holding your personal information be updated or modified
• Request the erasure of your personal information
• Restrict the processing of your personal information.

Accessing Your Information:

Each user of our Driver Training Accreditation Program is required to setup a personalized account. Customers can access their own account and see what information is currently on file. Should there be any concerns with person information that we have on file, or you wish to receive a copy, you can either address a letter to our head office or email our Chief Data Officer.

Requests for Your Information:

We will follow up with all requests in a timely fashion, and within the required 30 day period.

Initial requests will not be charged, however, should there be two (2) or more requests, each subsequent request(s) will be charged $35.00 CDN per request. Should a subsequent request be filed, no actions will be taken until the fee has been paid.

As part of the requirement to protect all personal data, all requests will be challenged to determine your right to access the personal information or to exercise any of your associated rights. This is a security measure to ensue that your personal information is not disclosed to unauthorized individuals or organizations.

All information will be provided by email and as an attachment in the format of a PDF document.

Should you not receive acknowledgement or you feel that the matter was not addressed to your satisfaction, we encourage you to contact the Privacy Commissioner of Canada, 30 Victoria Street, 1st floor, Gatineau, QC or via the Privacy Commissioner website www.priv.gc.ca

Online Privacy Policy Only:

This online privacy policy applies only to the information collected through the use of the SQM's website only and not to information collected via other methodology.

Privacy Concerns:

If you should have any concerns regarding this statement and/or the privacy, security or use of any personal data that SQM holds on file, we encourage you to reach out and first contact the SQM Chief Data Officer by mail:

Chief Data Officer
Sensors Quality Management Inc.
568 Oakwood Drive
Pickering, ON L1W 2M7

Changes to the SQM Privacy Policy:

SQM reserves the right to update or amend our privacy policy at any time. A notice will be issued should we make any significant updates or amendments. If the any changes or updates are made to this policy, posted changes will appear on this page and the last modified date will be updated. This policy was last modified in April 2022.

Sensors Quality Management Inc. (SQM) - Driver Training Accreditation Program - Terms of Use

YOU MUST READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. BY ACCESSING, BROWSING, USING OR SUBSCRIBING TO THIS WEBSITE, YOU AGREE TO ACCEPT THE TERMS AND CONDITIONS IN THIS AGREEMENT. IF YOU DO NOT AGREE, PLEASE DO NOT USE THIS WEBSITE.
Sensors Quality Management Inc. (SQM) RESERVES THE RIGHT TO CHANGE, MODIFY, ADD OR REMOVE PORTIONS OF THIS WEBSITE AND THIS AGREEMENT AT ANY TIME AND YOU AGREE TO BE BOUND BY SUCH CHANGES, MODIFICATIONS, ADDITIONS OR DELETIONS.

1. Trademark and Copyright Notices
Copyright © 2013 Sensors Quality Management Inc. All rights reserved. Except for public domain material or material otherwise licensed to SQM, the material on this website, including all content, site design, text, graphics, and the arrangement thereof, are protected by copyright and other intellectual property laws, and are owned or controlled by SQM or the party credited as the provider of the materials. All rights reserved. This website contains trademarks of SQM and may not be used in connection with any product or service not related to SQM or related sites, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits SQM all rights reserved. All other trademarks, service marks, trade names and/or other marks referred to on this website are the property of their respective owners.

2. Restrictions on Use of Materials
Except as expressly provided herein, no material from this website may be modified, republished, uploaded, posted, transmitted, sold or distributed in any way, without the prior written permission of SQM. Prohibited uses include, without limitation: (a) modifying, translating, reverse engineering, decompiling, disassembling the materials; (b) renting, leasing or transferring any rights in the materials; (c) removing any proprietary notices or labels on the materials; (d) violating, plagiarizing or infringing on the rights of any third party, including copyright, trademark, privacy or publicity, contract or other personal or proprietary rights; and (e) making any other use of the materials for any other purpose (including use of any such material on any other website or networked computer environment). Any unauthorized use may subject you to civil liability and criminal prosecution under applicable laws. You agree that any copy of the site materials which you make shall retain all copyright and other proprietary notices in the same form and manner as on the original.

3. Disclaimers
a) No Warranty - All materials on this website or any hyper-linked site, including and without limitation, information, text, graphics and links are provided on an "as is" and "as available" basis and without warranties of any kind either express or implied. SQM does not warrant that the functions contained in the site materials will be uninterrupted or error-free, that defects will be corrected, or that the site or server that makes it available are free of viruses or other harmful components. While SQM believes the information to be correct, SQM does not represent or warrant that the information accessible via this website is accurate, complete or current.

b) No Advice - This website, including and without limitation the information, text and other contents contained on it or on any hyper-linked site, is not intended to be a comprehensive or detailed statement concerning the matters herein addressed or on any such site, or investment, legal, tax, accounting, trading, financial or other professional or expert advice, and should not be relied upon as such. In no way should the information and materials contained herein or on any hyper-linked site be construed as a recommendation or as an offer to purchase or sell or the solicitation of an offer to purchase or sell any security, bond, mutual fund or other financial instrument or product or to participate in any particular trading or investment strategy. Many of the products, services and financial instruments mentioned herein or on any hyper-linked site involve significant risks and you should not enter into any transactions unless you fully understand all such risks and determine that such transactions are appropriate in your circumstances. You are advised to seek professional advice before acting or declining to act on any information or materials provided on this website or on any hyper-linked site. If you use the information or materials provided on this website or on any hyper-linked site, you do so at your own risk.

c) No Reliance on Forward Looking Statements - This website and hyper-linked sites may include forward-looking statements about the operations, objectives and expected results of the clients of SQM and others. Such statements are inherently subject to uncertainties arising from a variety of factors, including, but not limited to, legislative or regulatory changes, competition, technological developments and global economic and financial conditions. You acknowledge and understand that actual results, performance or achievements could differ materially from any future results, performance or achievements that may be expressed or implied by such forward-looking statements and you will not unduly rely on such forward-looking statements.

d) No Relationship - Your use of this website is not intended and shall not be deemed to create any legal relationship of any kind between you and SQM, nor to amend or vary any existing legal relationship.

e) General - To the maximum extent permissible under law, SQM disclaims all representations, warranties and conditions, express or implied, including but not limited to implied warranties and conditions of merchantability, merchantable quality and fitness for a particular purpose, title, non-infringement of proprietary rights, and implied warranties and conditions arising from the course of dealing or course of performance.

4. Limitation of Liability
You agree that SQM and its subsidiaries, affiliates, directors, officers, employees, representatives, licensors and licensees shall not be liable for any damages of any kind arising from the use of this website or any hyper-linked site. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including but not limited to, direct, indirect, special, incidental, consequential or punitive damages resulting from the use of or reliance on the site materials. In no event shall SQM’s total liability to you for all damages, losses, and causes of action, whether in contract, tort (including but not limited to negligence) or otherwise, exceed any amounts paid by you to SQM to access this website in the month immediately preceding the event giving rise to such liability.

5. Indemnity
You agree to indemnify, defend and hold harmless SQM and its subsidiaries, affiliates, directors, officers, employees, representatives, licensors and licensees, from any claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of your breach of this Agreement or your violation of any law or the rights of a third party. SQM reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you shall cooperate as fully as reasonably required in the defense of any claim.

6. Termination
SQM may, in its sole discretion, terminate or suspend your access to all or part of the materials for any reason, including and without limitation, breach of these terms and conditions or transmission of any illegal or offensive content or unsolicited advertising to the site.

7. Registration
To use certain features of the Web site, you may be asked to register with the Web site. You agree (i) to provide true, accurate, current and complete information about yourself as prompted by any registration form; and (ii) to maintain and promptly update the information you provide to keep it true, accurate, current and complete. SQM has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, SQM has the right to suspend or terminate your access to and use of the Web site (or any portion thereof).

8. Passwords
To use certain features of the Web site, you may also need a username and password, which you will receive through the Website registration process. You are responsible for maintaining the confidentiality of the password and account, and are responsible for all activities that occur under your password or account. You agree to notify SQM immediately of any unauthorized use of your password or account or any other breach of security, and to ensure that you exit from your account at the end of each session. SQM cannot and will not be liable for any loss or damage arising from SQM failure or your failure to protect your password or account information.

9. Course Results
By registering to complete the Driver Training Accreditation Program, you authorize SQM to send your course results to the City of Toronto and any of their partners, upon the successful completion of the training program. You acknowledge that SQM does not have control over the City of Toronto’s use or disclosure of that information.

SQM also does not guarantee that the City of Toronto will receive, be notified about, access, read or respond to any such course result, or that there will be no mistakes in the transmission or storage of the data.

10. User Submissions and Chat Services
If you are provided with any services which enable users to communicate with or otherwise share information with other persons, you agree not to submit, publish, display, disseminate or otherwise communicate any libelous, defamatory, inaccurate, abusive, threatening, offensive or illegal material while connected to or otherwise using this website. Transmission of such material or any material that violates any federal, provincial, or local law in Canada or the laws of any other jurisdiction where this website is accessed from, shall constitute a material breach of these terms and conditions, entitling SQM to terminate all rights to access this website. SQM does not and cannot review every submission posted by users and is not responsible for, nor does it endorse, any content of these submissions. You acknowledge that any submissions may be edited, removed, modified, published, transmitted and displayed by SQM or the site administrators, in their sole discretion. Users remain solely responsible for the content of their submissions.

By submitting content to any area of this website, including message boards, forums, contests and chat rooms, you grant SQM and its affiliates a royalty-free, perpetual, irrevocable, transferable, non-exclusive right (including any moral rights) and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, communicate to the public, perform and display the content (in whole or in part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed, for the full term of any rights that may exist in such content. You also warrant that the holder of any rights, including moral rights in such content, has completely and effectively waived all such rights and validly and irrevocably granted to you the right to grant the license stated above. You also permit any user to access, display, view, store and reproduce such content for personal use. Subject to the foregoing, the owner of such content placed on the site retains any and all rights that may exist in such content.

11. Hyper-Links to Third Party Sites
This website may contain hyper-links to third party websites. Access to any other Internet sites linked to this website is at your own risk and SQM is not responsible for the availability, accuracy or reliability of the contents of any linked site or any link contained in a linked site. SQM provides these links to you only as a convenience, and the inclusion of any link does not imply endorsement of the site or any products, services, materials or statements contained or referred to thereon by SQM.

12. Jurisdictional Issues
SQM makes no representation that materials on this website are appropriate or available for use in all locations and is void where prohibited by law. Those who choose to access this website do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

13. General
This Agreement and your use of this website shall be construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without reference to any choice of law or conflict of law principles, and without reference to the UNCITRAL Convention on Contracts for the International Sale of Goods. Any dispute arising under this Agreement shall be resolved exclusively by the courts located in Toronto in the province of Ontario. You agree not to bring any legal action against SQM in any jurisdiction except the Province of Ontario and you shall submit and consent to such jurisdiction. If any provision of this Agreement shall be deemed unlawful by a court of law, then the impugned provision shall be deemed severed and shall not affect the validity and enforceability of any remaining provisions.

Please check back frequently to see any updates or changes to this Agreement. Your continued use of this website following the posting of changes will mean you accept and agree to be bound by such changes.